A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Over the past year or so, we’ve seen a few scattered reports indicating that Apple has been exploring ways to integrate Apple ...

A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may ...

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments ...

When artificial intelligence first made its mark in the professional sector, many perceived it with caution. Today, as AI continues to be interwoven with every business function across industries, the ...

So far, the iPhone manufacturer has refused to implement its own competitors for ChatGPT, Claude and Co. This could change ...

Rogers Communications Inc. N/A has ended its contract with an external customer-service company, resulting in hundreds of job ...

Customer service teams often find themselves overwhelmed by the sheer volume of messages coming through WhatsApp Business ...

Your weekly round-up of the questions asked by readers of CIO, Computerworld, CSO, InfoWorld, and Network World sees us learn ...

At the moment, the Apple Support app lets you talk to a real-life Genius Bar member about issues with your products, and ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...