Meta AI is going viral for showing user chats that should not be public, so be sure to fix your privacy settings ASAP.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Reports revealed that AI rivals Google and OpenAI struck a deal to provide OpenAI with Google’s cloud computing services.

In April 2025, at the ITER Private Sector Fusion Workshop in Cadarache, something remarkable unfolded. In a room filled with ...

When it comes to using agentic AI for travel, I'm a tough sell. So Salesforce set me up with Engine, an early Agentforce ...

In today’s hyper-connected world, customer experience has become a core differentiator across industries. The traditional standards of speed, convenience, and ...

I moderated a panel discussion on how customer experience (CX) platforms improve customer engagement and interactions. To my surprise, the panelists came up with examples that added more complexity to ...

Generative A.I. chatbots are going down conspiratorial rabbit holes and endorsing wild, mystical belief systems. For some ...

Finder.com reports five ways to use AI for financial management: budgeting apps, robo-advisors, credit monitoring, AI ...