New bipartisan US legislation would require firms to disclose their use of AI in customer service calls, limit federal ...

Dozens of staff will leave the bank’s call centres after the rollout of a voice chatbot. It’s the first time a bank has ...

One of Australia's largest employers axes 45 jobs in its customer call centres after rolling out an artificial intelligence ...

Manitoba nurses are set to vote this week on whether to declare the Health Sciences Centre such a dangerous workplace that ...

The Commonwealth Bank of Australia made headlines when it announced last week it would cut 45 call centre jobs, thanks to the introduction of an AI ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

A Christchurch man who has applied for hundreds of jobs without success says there are just no roles for people, even if they ...

The company says the jobs will be lost when the call centre closes by the spring of 2026.

Office property growth surges Demand for call centre space has seen BPO operators set up across the region By Staff Writer ...

Call centre AI-powered ‘accent naturaliser’ tech arrives in Australia If you are speaking to a call centre worker anytime soon you’re going to notice something remarkable.

Australia’s largest company has come under fire once again after another round of job cuts, with the roles being culled set ...