When darkness falls, your steps falter and the path ahead is frightening, keep inching forward, keep believing, keep praying.

AI is supplying powerful new tools at a fraction of the cost, forcing below-the-line artists to wonder if the future of ...

President Donald Trump’s grip on the Republican Party since voters deemed him the standard-bearer in 2016 has, of course, had no shortage of coverage — but the ways in which Trump is constantly ...

Julian is a gold rush town nestled in the mountains of San Diego County. The second you drive into town, the aroma of fresh-baked apple pie greets you like an old friend. This mountain getaway is ...

The documents show, however, that hundreds of call center workers at four companies were fired the same day after Homeland Security Secretary Kristi Noem failed to renew their contracts.

Training providers like the CDA Center have been put on hold, though the state said it will reimburse childcare employers if they pay for their workers’ training.

A penny for the thoughts of our thankless call center workers. If these customer support personnel weren't treated like robots before, in other words, they are now — in a distressingly literal ...

The Gist Agents aren’t anti-AI—they’re anti-neglect. Reddit threads show call center workers fear being left behind, not by bots, but by poor leadership and lack of support. AI is increasing ...

Exposing the risks posed by heat behind bars requires coverage at the intersection of public health, climate change and ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that weren’t extended.

Congressional Democrats are calling for Environmental Protection Agency Administrator Lee Zeldin to reinstate 139 of the agency’s employees, who were recently put on administrative leave after ...