AI call center software must have natural language processing (NLP) technology to help the system understand, interpret, and respond to human language in a natural, conversational manner.

Start with a basic business phone system (if possible) If you’re a smaller business or you don’t have a ton of agents, you may not actually need full-blown call center software.

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart.

A call center system is a collection of software and telephony tools that can boost an organization's efficiency by handling customer interactions. Setups and specific call center features vary.

BPA Quality, which has a long and successful legacy in the field, announced the rebranding of its proprietary call center QA ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...

Virtual call center technology, still nascent in 2000 when the WCB began investigating fixes for its customer service problem, seemed a viable option. The WCB’s earlier decision to eliminate ...