As many as eight young workers at a Mexican drug cartel's scam call center were confirmed dead after reportedly attempting to quit their jobs. U.S. and Mexican authorities say the eight young ...

Will AI make call center jobs obsolete? The question has sparked a strong debate amongst industry leaders. One of the foremost predictions is that AI will soon eliminate the need for incoming ...

So what about that worry that AI could replace call center staff? Macmillan said that while some jobs may go, others will be created in their place. “The challenge isn’t really ‘What do you ...

As work on the technology progresses, some businesses are leaning on AI to make call center jobs a bit less traumatic. Mental health studies have found call center workers to be more prone to ...

Charter Communications has added just over 900 new call center jobs in El Paso ― well ahead of its 2023 deadline, announced 17 months ago. The 920 jobs added in recent months are at a new ...

Telecoms giant BT is cutting 2,200 jobs under a major reorganisation of its call centre operations, it announced today. The company is spending £100 million on creating 30 "next generation multi ...

This is the rate at which call center employees leave their jobs over a period of time. According to Nextiva, the average turnover rate is 30-45% per year. The leading causes of high turnover are ...

announced to employees on Wednesday that it will close its Rochester call center on Bandel Road Northwest, which signals the end of potentially hundreds of local jobs. The closing will be ...

TOLEDO, Ohio (WTVG) - More than 100 people at Buckeye Broadband’s local call center will be laid off effective March 31. The company plans to outsource their jobs to a third-party company that ...