EHealth’s AI voice agents tell customers they are “virtual agents” at the beginning of each call, the company said, adding that it is a best practice to inform people as soon as possible.

CR found that voice cloning apps easily create deepfake people's voices without their consent. The apps are from ElevenLabs, Lovo, PlayAI, and Speechify.

WhatsApp’s web-based client may soon get voice and video call functionality built in, reports WABetaInfo.Currently, WhatsApp users who would like to make calls to others have to either rely on ...

Ramp up your call center management with these eight must-know best practices and strategies for higher efficiency and a better closing rate.

DiMercurio—or the Bluetooth Lady as she has nicknamed herself—began taking voice-over jobs as a way to pay her New York City rent while auditioning for Broadway roles and bartending in the mid ...

Jennifer Hale is one of the gaming industry’s most prolific actors. She’s a multi-decade veteran in video games and beyond, and while she’s stuck out in roles like Ashe from Overwatch 2 and ...

But the thing is: I do; I’ll take the rambling and awkward pauses that might come with closeness.I think of voice notes as just one part of the ongoing conversation of phone calls and texts and ...

Voice Isolation only shows up during phone calls. That’s why you have to call someone to enable it. The other person doesn’t even have to respond as long as the Phone app is in use. Here’s ...

Opening Day of the 2025 season brings the start of a few eras for the New York Yankees organization, both on and off the field.. How the team moves on without Juan Soto will certainly be a major ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

Contact Center: All of the above plus quality management. GoTo Connect’s pricing is based on a custom quote. However, all four plans include IVR and automated call routing capabilities.

By the time I got to the bank, my phone rang. It's my son on FaceTime. 'Dad, I'm fine. My nose isn't broken. You've been scammed.' And I sat there in my car, and it was like a flood of different ...