From intelligent call routing to real-time analytics, call center automation takes advantage of advanced technologies such as AI and machine learning to reduce manual workloads and deliver faster ...

WOLF POINT — Now, for the first time, when someone on the Fort Peck Reservation calls a crisis helpline, a fellow community member will be on the other end. An initiative that’s been three ...

He saw employees commuting long hours and high turnover rates. Boris decided a remote call center could fix these issues. "I wanted to make a better working environment for everyone," Boris said.

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Share the best of The Jakarta Post with friends, family, or colleagues. As a subscriber, you can gift 3 to 5 articles each month that anyone can read—no subscription needed! he Indonesian ...

staff arrived at the center to find "F*** U" spray-painted above their community garden, following a hate call received the previous day. This incident echoes a similar act of vandalism in March ...

“The fact that the Republican Party stands for slashing Medicaid and slashing SNAP … all to give tax breaks for the billionaires, helps us,” he said on a press call organized by the left ...

as a suspect in a corruption case related to procurements in the temporary national data center (PDNS) project. Investigators with the prosecutor’s office also detained former informatics ...

Clark is the face of the Fever. There are those who believe Griner instead said “wack call,” in reference to her fouling out of the contest. Former NCAA swimmer and right-wing voice Riley ...

WSJ National Security Reporter Alexander Ward unpacks the call. Photo: Andrew Leyden/Zuma Press WASHINGTON—Russian President Vladimir Putin refused to agree to an immediate cease-fire with ...