Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

Over 300 employees of an Australian data center firm are getting a nice surprise this holiday season, after U.S. private equity giant Blackstone bought the company. AirTrunk announced on LinkedIn ...

• Set SMART goals with team-based rewards • Promote open communication • Recognize and celebrate team achievements • Invest in training and development • Facilitate team-building ...

Set clear hold time expectations, offer call-back options, and use automated messages to update customers. Keep agents efficient and empathetic to reduce frustration.

“So, yes, we are also focused on expansion and serving more people and businesses, but that same strategy applies to our own employees too.” Vodafone knew that by empowering its call center employees ...

A flashy Long Island plastic surgeon performed an “unauthorized” vagina-lifting procedure, fondled an employee and told her to call him “Daddy’’ and labeled a 15-year-old intern “hot ...

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The spokesperson said employees can choose to transfer to the company's other sales call centers or apply for other roles within the company and will become eligible to receive relocation benefits.

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...