Sanas, an innovative company specializing in AI-driven accent modification, has successfully completed a $65 million funding ...

Transform your business with RingCentral's AI Receptionist: 24/7 call handling, intelligent routing, and natural ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

• Set SMART goals with team-based rewards • Promote open communication • Recognize and celebrate team achievements • Invest in training and development • Facilitate team-building ...

Set clear hold time expectations, offer call-back options, and use automated messages to update customers. Keep agents efficient and empathetic to reduce frustration.

A flashy Long Island plastic surgeon performed an “unauthorized” vagina-lifting procedure, fondled an employee and told her to call him “Daddy’’ and labeled a 15-year-old intern “hot ...

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The spokesperson said employees can choose to transfer to the company's other sales call centers or apply for other roles within the company and will become eligible to receive relocation benefits.

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...

Josh Allen unsuccessfully lunges for a first down during the Bills-Chiefs AFC Championship game on Jan. 26, 2025. Screengrab The pity is, at this point, the greatness we are watching in real time ...