The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Insightful has unveiled new details about its quality assurance for call centers software that enables data-rich, systematic QA NEW YORK CITY, NEW YORK / ACCESS ...

A waste employee had a “very close call” when an oxygen tank exploded inside a garbage truck after it was “illegally placed” in a trash can in Whitehall, Ohio, on January 29, the city said. The City ...

The Center for OHIO Employee Excellence is excited to announce three upcoming workshops. The Center has several workshops planned in collaboration with various campus partners, starting with the first ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

the local resident on hold when they’re calling to see which day their trash will be collected or the town employee answering that question for the 10th time in an afternoon? Call centers in ...

The Centers ... anonymous employee: ‘‘I carried the load when others were out, so now it is my turn to take time off.” In many teams, employees mimic how often their peers call in sick.

Discover the best call center training software this year ... SC Training’s customizable course templates are also unique compared to other solutions. Instead of a full prebuilt course that ...

On an annual basis, the program should be used to complete the performance evaluation. Select the template for your employee based on his or her UB affiliation (state or Research Foundation) and group ...

A Shelby company announced it is planning to add an on-site wellness center for employees and their families. Greenheck Group, a manufacturer of commercial air movement, control and conditioning ...

the female employee questioned her conduct and said, "Don’t call me stupid, this is not the way to speak to an employee…” As the argument continued, Tomar told other employees, “there is nothing to ...