TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26 ... Charter said its employee headcount in Central Massachusetts has dropped ...

The post Call Center Employee Talks To A Very Upset Customer, But Doing What They Request Ends Up Costing Them A Lot Of Money first on TwistedSifter.

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call ... “Any employee who does not have a new position by the time the center ...

“[I] was just stunned,” a Buckeye call center employee, who wants to remain anonymous, said. “I grew up with Buckeye … and it was a company that I always wanted to be able to work for ...

“Every current Iowa-based call center employee and team lead, approximately 140 employees, were given the opportunity to shift their employment to InnoSource,” McCarville said. She did not ...

In this guide, we’ve listed 50 self-evaluation examples for different job roles: customer services project management sales software engineering human resources After each self-evaluation template ...

Police say a call center employee contacted them the morning of Oct. 2. to report that someone had fired gunshots at the facility surrounding the 911 tower at Campbell’s Ledge sometime in the ...

High Call Center Queuing Times? 5 Causes With Easy Fixes Your email has been sent Discover the best ways to get call center queuing times under control without telling agents to work harder.

The mediocre-to-average employee? You don’t really have to worry about them burning out — they’re never going to work hard enough to be in danger. That’s the issue. Call center burnout ...