TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

He saw employees commuting long hours and high turnover rates. Boris decided a remote call center could fix these issues. "I wanted to make a better working environment for everyone," Boris said.

A 23-year-old call center agent was robbed by a man he matched with on a dating ... white-space: nowrap; } .subscribe-icon {background-color: #2E3192;color: white;border-radius: 50%;width: 50px;height ...

That means CTOs must prioritize selecting and implementing a vector store ... For instance, AI-augmented call center services can help human operators personalize customer interactions and ...

Two call center agents were mauled in two separate incidents by suspects who appeared like minors in Iloilo City on Wednesday. According to the report of GMA Regional TV’s John Sala in “Saksi” on ...

"NLP tools have the ability to act as a type of copilot for the call center agent as they listen to the conversation," Butler explains. "The NLP can detect changes in the caller's tone and ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.

Disney+ has ordered “Call My Agent Berlin,” a German remake of the hit French series revolving around the world of talent agents. Directed by Boris Kunz, Laura Lackmann and Johann Buchholz ...

Call My Agent Berlin [working title] is heading to Disney+. The latest adaptation of the French hit comedy comes from Germany, telling the story of the Stern actors agency and its agents.

Use Case: Augmented Call Center The augmented ... “Contract Analyzer” Agent quickly retrieves coverage details from the PDF copy of the contract using RAG with Enterprise Vector Store, which ...

The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...