HR Executive

Would your workforce recommend HR? Using NPS to measure service quality

With HR leaders pulled in many directions, it's wise to track your successes. NPS can go a long way to find places to correct ...
TMCnet

Understanding the Voice of the Customer: From Insight to Impact

Call centers should us customer feedback from surveys, analytics, and QA to create targeted training and development programs ...
Santa Rosa Press Democrat

AI shakes up the call center industry, but some tasks are still better left to the humans

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
Seattle Times

In call center industry, AI rules, but some tasks are better left to humans

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...