As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

“I don’t know if there are any good decisions he could have made in Season 2,” Gabriel Basso admits of his Night Agent character ... “a mysterious phone call that makes her concerned ...

By creating a supportive environment and showing how their efforts impact the team, I’d inspire them to take ownership and excel in their performance.

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

Copyright 2025 The Associated Press. All Rights Reserved. A U.S. Border Patrol agent who was killed in Vermont during a traffic stop near the Canadian border was a ...

Peter Sutherland is no longer manning the desk or picking up the phone. He is jumping into action as "The Night Agent" and headed to his first mission. Sutherland, played by Gabriel Basso ...

Gabriel Basso behind the scenes of ‘The Night Agent.’ Courtesy of Netflix Basso ... on shooting ranges and “most importantly, mental performance.” “Police officers are representatives ...

This “Age,” by his estimation, will see AI take center stage in shaping many of the world’s existing (and future) industries. Altman believes that AI agents, like “Operator,” could enter ...

After his heroics in Season 1, The Night Agent’s Peter Sutherland (Gabriel Basso) has a new role in Season 2 — and his work is all the more complicated. “Like anyone in a new job ...

WASHINGTON – The leaders of the US Federal Bureau of Investigation (FBI) have warned that hackers who breached AT&T’s system in 2024 likely stole months of agents’ call and text logs ...