As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

LUV earnings call for the period ending December 31, 2024.

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Compliance Scorecard™, a Compliance-as-a-Service (CaaS) platform designed by MSPs for MSPs, today announced the release of Compliance Scorecard Version 7. This latest release is designed to seamlessly ...

There's no doubt that this performance takes Benavidez's star even higher. After campaigning for a Canelo Alvarez fight that never materialized he's starting to blaze his own trail as a pound-for ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Conclave is a Focus title in North America. (Scroll down for scorecards by film and distributor.) Combined, Focus and parent studio Universal landed a leading 32 nominations as distributor for ...