What is omnichannel contact center software and why does it matter? An omnichannel call center or contact ... an AI‑powered customer experience and agent performance solution provider, told ...

Smarter quality assurance with AI-powered call reviews and performance insights, significantly reducing the need for manual QA. Accelerated agent onboarding ... what contact center leaders are ...

Wade and fellow star Shaquille O'Neal were expected to lead the team, but the former clearly felt he wasn't getting enough ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

The Department of Revenue says it is extending call center hours in an effort to assist taxpayers. Secretary of Revenue Pat Browne encourages taxpayers to take advantage of these extended hours.

Neo Performance Materials Inc. (NEO) reported its earnings for Q1 2025, revealing a mixed financial performance. The company posted an earnings per share (EPS) of $0.09, falling short of the ...

Shopify’s leadership highlighted how investments in new products and operational agility influenced the quarter’s performance and set the stage for future growth. The company addressed changes ...

Surgery Partners Inc. (SGRY) reported its first-quarter 2025 earnings, revealing a mixed performance with actual earnings per share (EPS) of $0.04, falling short of the forecasted $0.08.

staff arrived at the center to find "F*** U" spray-painted above their community garden, following a hate call received the previous day. This incident echoes a similar act of vandalism in March ...

On Wednesday, CNN reported that 10 out of the 12 actors in a “Les Misérables” tour group plan to boycott the Kennedy Center performance that Trump plans to attend. Kennedy Center director ...

Following the announcement, Terna’s stock saw a modest increase of 0.66%, closing at €8.496, reflecting investor confidence in the company’s performance and future ... Terna is preparing for increased ...

The company reported a significant improvement in financial performance, with revenue increasing to $7.05 million and gross margin improving to 63.6%. SuperCom Ltd (NASDAQ:SPCB) has a strong cash ...