In all, the global call center industry is poised for a dramatic shift in the coming years, and the world will be on the line to hear about the results.

Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

In this call center agent’s case, he only took breaks after his current call was over, but when his boss scolded him for not taking his breaks at the allotted time, he complied.

CEBU CITY, Philippines — A jealous man was arrested for allegedly physically and verbally abusing his live-in partner — a call center agent. The abuse allegedly happened in Barangay San ...

Leaked phone call could bring down Thai government PM Paetongtarn Shinawatra facing no confidence vote after border talks with Cambodia ...

The governor's office announced that the state would use emergency powers to seize land in the Everglades to create an immigrant detention center.

AAP Delhi chief Saurabh Bharadwaj questioned why only two former ministers were named in the FIR while all responsible health and PWD officers were spared ...

Glastonbury fans call out 'atrocious' decision in Charli XCX's headliner Viewers were hoping that Lorde would come out on stage with Charli What's On Elizabeth Cotton TV and Celebrity Writer ...

Bitcoin's Upcoming $14B Options Expiry Marked by Surge in Put-Call Ratio. What Does It Indicate? Quarterly settlements tend to breed market volatility.

For fans of the team Lakers lovers hate the most–the Celtics–center Al Horford is beloved for a number of reasons. He was a veteran leader throughout the Celtics’ two runs to recent NBA ...

Coronation Street fans have said they're 'calling it' as they're sure they have worked out who Nina Lucas and Summer Spellman have left 'for dead'.

A doctor has taken to social media to explain what it means if a GP or hospital worker calls you 'tacky' - and how it shouldn't be taken as an insult, but there is something you should know ...