ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Benson Boone Is Still Rocking That ‘Extremely Restricting’ Blue Jumpsuit: ‘It Hurts’
After being called out for aggressively adjusting himself at last weekend's Grammy Awards, Boone said he's gonna keep the ...
Call center employees in the Philippines aren’t worried about AI: The tech’s ‘not quite there yet’
Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...