The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer ...

The Eagles have always spent under Jeffrey Lurie, but this season was different. Plus, why time might not be on Patrick ...

The All-Star circuit has come and gone and two new challenges await draftniks everyone. First and foremost, not overreacting ...

M TN Zambia has teamed with blackNGreen, a technology business, to introduce Call Natasha, an Artificial Intelligence (AI) ...

The Berklee Performance Center hosts concerts by talented students, faculty, and visiting artists, as well as a wide variety of productions presented by outside promoters, arts presenters, and ...