For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

Jimenez described agents coming into the business where her cousin worked and asking for his identification before they took him to a detention center. The agents “raided” the local business ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

24 of their FAs will be unrestricted, two are restricted and seven will be exclusive rights free agents. We sifted through ... it’s an easy call for the 49ers to let him walk.

(CNN) — Federal agents are investigating after a US Border Patrol agent was shot and killed Monday afternoon on a highway in Vermont close to the US-Canadian border. In addition to the Border ...

call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer ...