A call center agent sustained wounds on his face and other parts of his body after his alleged former workmates stabbed him multiple times. The 29-year-old call center agent identified only as a ...

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations. Eighty-three ...

"NLP tools have the ability to act as a type of copilot for the call center agent as they listen to the conversation," Butler explains. "The NLP can detect changes in the caller's tone and ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

Disney+ has ordered “Call My Agent Berlin,” a German remake of the hit French series revolving around the world of talent agents. Directed by Boris Kunz, Laura Lackmann and Johann Buchholz ...

In the latter case, AI tech can offer a nudge to the call center agent to ensure they're taking the best next step for the patient. If they don't, they can then circle back to that agent and learn ...

Nicole Gregory is an editor and writer in Los Angeles who has contributed to the Los Angeles Times, the Orange County Register, Vegetarian Times, Good Housekeeping, Family Circle, New Woman and ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications ...

A dedicated call center agent typically costs at least $20 per hour, and can easily get into the $40-50 per hour range. The cost for an agent can run from $6,000 to $15,000 per month. It’s worth ...

Take Christopher Bautista, the 47-year-old call center agent who shared his AI recent experiences with Bloomberg. He watched in his last tech support role as AI took on more responsibility in ...

MANILA, Philippines — A call center agent was arrested by Parañaque City police on Friday for the alleged rape and extortion of a teenager he met on a dating app. At around 1:30 a.m ...