As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

Jimenez described agents coming into the business where her cousin worked and asking for his identification before they took him to a detention center. The agents “raided” the local business ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

Copyright 2025 The Associated Press. All Rights Reserved. A U.S. Border Patrol agent who was killed in Vermont during a traffic stop near the Canadian border was a ...

Peter Sutherland is no longer manning the desk or picking up the phone. He is jumping into action as "The Night Agent" and headed to his first mission. Sutherland, played by Gabriel Basso ...

(CNN) — Federal agents are investigating after a US Border Patrol agent was shot and killed Monday afternoon on a highway in Vermont close to the US-Canadian border. In addition to the Border ...

The i Paper understands Trump’s team are particularly annoyed that the details of a call between the firebrand ... of the incoming president’s outer circle, based in Washington DC, rather ...