As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Call traders are picking up UBER ahead of the event. So far, 181,000 calls have been exchanged, which is double the call volume typically seen at this point. The February 80 call is the most ...

One lawsuit was brought by a group of FBI employees and the FBI Agents Association, while the other was brought by a group of nine FBI employees. The latter suit, which was filed by the Center for ...

MUSKEGO, Wisconsin (WISN) — New Berlin police arrested a man they say impersonated a Border Patrol agent by stopping at ... Road in New Berlin and had to call the bomb squad.

Licensed Customs Agents (LCA) and importers have kicked against the alleged Nigerian Ports Authority’s (NPA) imposed call-up policy and what they describe as illegal and duplicated fees under ...

KTVZ News' Tracee Tuesday spoke with Central Oregon school officials on Thursday to look at how the decisions are made on whether to cancel or delay classes due to snowy or icy road conditions.

Many governments, companies and other entities pay foreign agents to influence U.S. policy and opinion in pursuit of those interests. Get the full picture of who is lobbying government officials.

After hours: February 5 at 5:05:00 PM EST Loading Chart for AIN ...