SC Training’s customizable course templates are also unique ... to provide real-time insights at an agent and team level. From there, I chose call center training software that helps managers ...

A Day In The Life Put yourself in the shoes (or the seat) of a typical call center agent. You are hired to answer the phone, while at the same time handling email, chat and text messages.

Incorporating AI into call center scheduling not only ensures optimal staffing levels and improved agent performance but ... creating standardized responses, templates, and scripts for various ...