AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

President Donald Trump has said his administration is targeting dangerous criminals, but attorneys working with those ...

Michigan is already seeing attendance issues at schools after the Trump administration repealed long-standing rules barring ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

If you want to work at home taking calls or pledges, this ACD Direct review explains how you can do this for them. ACD D ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

CLAYTON COUNTY, Ga. — The TSA at Hartsfield-Jackson Atlanta International Airport had some of the worst couple of days on Tuesday and Wednesday with weather being the common denominator.

A day after software engineer Tibor Blaho shared evidence that ChatGPT’s Operator agent launch could come soon, The Information reports that this new AI tool will be released as soon as this week.