Indian-origin man, Pranav Patel, was sentenced to 75 months in prison for laundering nearly USD 2 million from elderly ...

While many cloud call-center providers build customer relations ... Call recording comes as standard to help monitor agent results, and reporting is included to allow you to organize and analyze ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it.

INGERSOLL, Ontario — Groupe Touchette's Tirecraft retail tire dealership chain has launched a bilingual AI Agent platform to ...

Cyber Acoustics invites attendees to experience the Agent Assist Solution in action at CCW Las Vegas 2025, June 9-12, at ...

Tonight, a sales agent at a call center was convicted under the Cyber Crime Bully Act for the offense of “us[ing] a computer system to disseminate a false statement with the intent to cause another ...

Also on display at CCW will be Cyber Acoustics’ complete line of call center headsets for daily agent use. Learn more about the company's call center solutions at https://www.cyberacoustics.com ...