I cover travel with a focus on safety and sustainability. Is it just me, or do call center agents seem burned out lately? They're sometimes lackluster, dismissive — and even rude, according to ...

I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

call center agents need extensive training to succeed. With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Quality control in call centers involves monitoring and evaluating the performance of agents to ensure they meet predetermined standards. It is crucial for several reasons: Customer Satisfaction ...