"With trusted knowledge created and curated in the eGain AI knowledge Hub, we have been able to reduce AHT (Average Handle ...

Service and support leaders will reexamine omnichannel strategies and leverage advancements in voice-enabled conversational AI to dramatically simplify the service experience." Organizations are ...

Robust fraud protection extends far beyond compliance requirements. Guarding against social engineering scams signifies a ...

Operational excellence is not just about improving productivity, but making sure to provide customers with the best service ...

JAKARTA, INDONESIA - Rizal Commercial Banking Corporation (RCBC)’s Executive Vice President and Chief Innovation and Inclusion Officer, Lito Villanueva, joined a game-changing discussion on the region ...

Kapture CX is an enterprise-grade AI-first omnichannel Customer Experience management platform with a deep focus on customer ...

Kapture CX, a leading Agentic AI powered customer experience platform, is excited to announce a strategic partnership with ...

Professional services firm PwC India and customer experience platform Kapture CX have entered into a strategic partnership to ...

Enterprise software provider introduces agentic AI-powered marketing platform designed to deliver personalized customer ...

Now the positive news: wrapped up in this challenge is the key to a true revolution in consumer banking.

Saudi Awwal Bank (SAB), one of the leading banks in the Kingdom of Saudi Arabia, has been awarded “Best Innovation in Operational Excellence” at the Operational Excellence Awards Middle East 2025, ...