"With trusted knowledge created and curated in the eGain AI knowledge Hub, we have been able to reduce AHT (Average Handle ...

Service and support leaders will reexamine omnichannel strategies and leverage advancements in voice-enabled conversational AI to dramatically simplify the service experience." Organizations are ...

Robust fraud protection extends far beyond compliance requirements. Guarding against social engineering scams signifies a ...

Operational excellence is not just about improving productivity, but making sure to provide customers with the best service ...

JAKARTA, INDONESIA - Rizal Commercial Banking Corporation (RCBC)’s Executive Vice President and Chief Innovation and Inclusion Officer, Lito Villanueva, joined a game-changing discussion on the region ...

Weiss Ratings, the nation's only independent bank safety rating agency, has released data today to challenge a decision by the FCC that radically loosens its screening standards for banks deemed ...

Kapture CX is an enterprise-grade AI-first omnichannel Customer Experience management platform with a deep focus on customer ...

BMO today announced it has received multiple recognitions for its leadership in delivering innovative digital solutions and experiences to help customers make real financial progress. Digital CX ...

Kapture CX, a leading Agentic AI powered customer experience platform, is excited to announce a strategic partnership with ...

Professional services firm PwC India and customer experience platform Kapture CX have entered into a strategic partnership to ...

Enterprise software provider introduces agentic AI-powered marketing platform designed to deliver personalized customer ...

Saudi Awwal Bank (SAB), one of the leading banks in the Kingdom of Saudi Arabia, has been awarded “Best Innovation in Operational Excellence” at the Operational Excellence Awards Middle East 2025, ...