Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Learn how to build a powerful customer relationship management (CRM) strategy tailored for Ugandan SMEs. Discover tools, tips ...

Integrating kiosks with CRM infrastructure is not simply a tech upgrade-it's a strategic investment in guest engagement, operational efficiency, and competitive differentiation.

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

In today's hyper-competitive business landscape, customer relationship management (CRM) is no longer just about tracking ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.