Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...

Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

Learn how to build a powerful customer relationship management (CRM) strategy tailored for Ugandan SMEs. Discover tools, tips ...

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

We recently published Jim Cramer’s Fresh 14 Stocks & Thoughts About Market Performance. Salesforce, Inc. (NYSE:CRM) is one of ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

Manual processes or generic CRMs can create inefficiencies and missed opportunities. If you simply assign one of your workers ...