New research from Gartner reveals strategies for organizations to maximize ROI from customer service technology` ...

Curiosity, empathy, and active listening have always been at the heart of great customer experiences. Now, they matter more than ever.

Salesforce's Service Cloud unit is expected to generate $9.7B revenue in 2026, with 8.5% growth rate and potential for 12% in ...

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

Perplexity and SheerID launch a global program offering students up to two years of free AI access through secure identity ...

Granicus, a global leader in customer experience technologies and services for government, today announced the launch of Government Experience Agent (GXA) - a groundbreaking AI-powered digital agent ...

San Diego, July 15, 2025 (GLOBE NEWSWIRE) -- Lawmatics announced today that it has been named a winner in the 2025 Sammy - ...

An ICT company, Cyberspace Limited, has restated its commitment to driving the digital transformation agenda of the Federal ...

SmartMoving, the leading profitability platform for moving companies, today announced the launch of Smart Insights, a ...

DIDWW is a licensed telecom operator specializing in fully compliant phone numbers, voice and messaging services across 90+ ...

GoHighLevel, a leading provider of marketing automation and CRM software, has officially launched its AI Employee Suite—a comprehensive set of AI-powered tools designed to automate core business ...