A year ago at Zoholics US in Austin, Zoho launched CRM for Everyone, the next generation of its CRM platform. This year at ...

The Drum catches up with Digitas’s Amy Lanzi at Possible in Miami to hear how the merging of data, AI ... rise of CRM 3.0 reflects a much bigger transformation across the entire marketing ...

Zoho rolls out CRM for Everyone with added AI features, enabling functions beyond sales to quickly set up workflows and ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

For small law firms trying to compete in a crowded market, artificial intelligence is no longer a futuristic concept — it’s a practical tool ...

Tech-forward execs share how they tap agentic AI to automate tedious tasks and supercharge business-critical activities.

Explore the highlights from ServiceNow's Knowledge25 event in Las Vegas, focusing on AI innovations and CRM advancements.

ZDNET's reviewers spend weeks to months testing each product or service on this list, using ... workflow, and the pros and cons of their various features. Customer relationship management software ...