Joining up care leads to better outcomes for people. When local partners – the NHS, councils, voluntary sector and others – work together, they can create better services based on local need.

Most companies dread customer complaints. They see them as signs of failure, something to hide in the helpdesk or smooth over ...

We have worked hard to ensure that the building blocks are firmly in place with planning, monitoring and evaluation systems becoming more integrated, transparent and citizen-focused than ever before.