TCN, a leading provider of cloud-based contact center solutions, today announced its comprehensive strategy and enhanced ...

• Automatic Scaling: Cloud platforms can automatically handle increases in user demand. For example, during tax filing season ...

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

CNW/ - Kindsight, a leading provider of fundraising intelligence software, is proud to announce its acquisition of ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

TCN, a leading provider of cloud-based contact centre solutions, today announced its comprehensive strategy and enhanced ...

By leveraging end-to-end AI, ServiceNow is making strong inroads into areas such as customer relationship management, which ...

Volca, an AI-powered marketing platform built specifically for home services businesses, announces its $5.5 million seed led ...

In today's fast-paced digital landscape, AI tools for business are changing how companies work and operate. Businesses are ...

We analyzed and tested the best e-commerce platforms to find the best choices to power your online store and help you grow your business.