As part of its digital development push, Finnair has recently begun using Salesforce Agentforce to offer customers a more ...

Verizon has implemented Google’s Gemini AI to support its customer service teams. Trained on roughly 15,000 internal ...

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Indian retail sector is undergoing a seismic shift, driven by the rise of Agentic AI—a force that moves far beyond basic ...

When it comes to using agentic AI for travel, I'm a tough sell. So Salesforce set me up with Engine, an early Agentforce ...

The integration of AI in sectors like banking and real estate is revolutionising operations, enhancing customer service, and ...

The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...

What may lay ahead for the development of artificial intelligence and how can investors potentially benefit? Click to read.