Baltimore launched its non-emergency 311 line in 1996, making it one of the first in the US to do so, according to the city. The service logged its first service request in 2001. Those requests are ...

Mayor Scott announces CitiStat, 311 overhaul to improve Baltimore City services By William Carter, WBAL NewsRadio 1090 and FM 101.5 May 28, 2025 ...

The ordinance would create a fee structure with increasing fines as more and more substantiated 311 service requests stack up. Councilwoman Odette Ramos wants to create a $1,000 fine.

Vita Dennis and her neighbors on Rosedale Avenue in the Edgewater neighborhood said that for months last year they were calling the city’s 311 service request system after a water line ruptured ...

Mayor Scott said these "service sprints" show off the incredible hard work of city employees. If you want to get involved, you can register for the mayor's annual fall cleanup event by calling 311 ...