Baltimore launched its non-emergency 311 line in 1996, making it one of the first in the US to do so, according to the city. The service logged its first service request in 2001. Those requests are ...

Mayor Scott announces CitiStat, 311 overhaul to improve Baltimore City services By William Carter, WBAL NewsRadio 1090 and FM 101.5 May 28, 2025 ...

The ordinance would create a fee structure with increasing fines as more and more substantiated 311 service requests stack up. Councilwoman Odette Ramos wants to create a $1,000 fine.