Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

Bad: Frontier Airlines Eliminates Voice Customer Service Frontier Airlines has ceased offering customer service via phone . Now, customers who need to make changes or solve problems can’t call ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

You can't call Frontier Airlines to book a flight or fix travel issues anymore.. The Denver-based carrier has gotten rid of its customer service phone line. "Our Customer Care function recently ...

When it comes to direct messaging, a third (32%) of consumers expect a response within one hour, which Emplifi says underscores the urgency for brands to deliver timely and efficient customer care.