Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

You might think you're talking to a customer service rep for a car insurance company, a bank, or a utility. But are you ...

Beyond the technology itself, the expectation of always being connected is also driving flier perceptions of in-flight ...

Instead, the New Jersey woman found a scam. While bad customer service is one thing, bogus customer service is becoming an increasingly common way for scammers to cash in on unsuspecting consumers.

If you are struggling to make calls via the EE or Vodafone networks you are not alone. It appears that thousands of UK ...

New identity proofing requirements for certain transactions, like changing an address, could especially impact people in ...

If you use an Apple device, it can certainly raise a red flag when you get a message telling you there’s an issue with your ...

Customers have downloaded the T-Life app, a key part of its digital push, more than 75 million times since its launch in ...