Three examples of customer experience changes and, in particular, offering self-service options, show three different approaches. I wanted to call them “good, bad, and ugly” but really they ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

SUMMERS: Ama Tenumah is the author of "Waiting For Service: An Insider's Account Of Why Customer Service Is Broken And Tips To Avoid Bad Service." Thank you so much. TENUMAH: Thank you.

What experts say about how to deal with bad customer service involving your money CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks.

When it comes to direct messaging, a third (32%) of consumers expect a response within one hour, which Emplifi says underscores the urgency for brands to deliver timely and efficient customer care.

A Walmart customer was recently hit with the Uno-Internet-Shaming-Reverse-Card after she recorded an employee for the massive retail chain giving her a customer service experience she wasn’t ...

Life Travel What travelers can do after a bad customer service call Jan. 15, 2024 at 6:00 am Updated Jan. 15, 2024 at 7:00 am ...