Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

Bad: Frontier Airlines Eliminates Voice Customer Service Frontier Airlines has ceased offering customer service via phone . Now, customers who need to make changes or solve problems can’t call ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

When it comes to direct messaging, a third (32%) of consumers expect a response within one hour, which Emplifi says underscores the urgency for brands to deliver timely and efficient customer care.

A United Airlines Customer Service Center at Denver International Airport in Denver, Colorado. (Photo by Robert Alexander/Getty Images) Sign up for the On Point newsletter here. When the digital ...

Amazon customer service phone number. Need a quicker reply? Call Amazon at 1-888-280-4331. ... From there, you can choose if you’d prefer to talk via chat or call.