The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

and ugly” but really they are “bad, good, and unknown.” Frontier Airlines has ceased offering customer service via phone. Now, customers who need to make changes or solve problems can’t ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

You can't call Frontier Airlines to book a flight or fix travel issues anymore.. The Denver-based carrier has gotten rid of its customer service phone line. "Our Customer Care function recently ...

To access Amazon’s Customer ... Service" in the top left of the screen. Need a quicker reply? Call Amazon at 1-888-280-4331. When customers call this number, a bot picks up the phone and ...

A wave of adrenaline rushed through me as I hung up the phone. I’d just been given an apology from a big supermarket chain and a £15 voucher. It was all for complaining about poor service ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer ... service can “suck.” “We need to show ...