There are successful secrets for getting old-fashioned, great customer service. Here are four of the best from the best.

Have you guys ever had a funny or embarassing moment with any game's customer service? I was reminded the other day of when my friend gave me his everquest account to play. It was a level 51 ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

Usually conversations with customer service representatives are pretty bland, or even painful if you're trying to resolve a problem. As it turns out, this isn't always true when it comes to Netflix.

DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free. I just looked ...

A British DJ used his love for Eminem as inspiration for a funny note to a customer service department.

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Want to share your experience with this dealership? Awesome customer service !! And quick as well ...

I strongly believe that the key to having a successful business is a relentless focus on not just good customer service, but totally awesome customer service. This holds true for companies of all ...

Thumbs up to the ever-so-cheerful gent who served me Wednesday at BP Saltwater Creek Rd on my way to the ever-so-special ladies at Red Cross Blood service.

DUTCH Airline KLM is using Twitter, displaying live times as a new innovation in customer service.

A British DJ used his love for Eminem as inspiration for a funny note to a customer service department.