Carlisle & Co. polled 9,241 service managers at franchised dealerships from Feb. 8 to March 5 for its 2021 Automotive Service Manager Survey. Here are some highlights.

How to Become a Mechanic or Automotive Service Technician An employee of the Auto Hobby Shop aboard Marine Corps Base Camp Lejeune, N.C., assists a patron on Dec. 18, 2011.