Hotline volunteers fielded 99 calls, or about six a day, between Trump’s inauguration on Jan. 20 and Wednesday, according to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

The nonprofit groups sued over the stoppage on Friday and the Justice Department on Sunday afternoon rescinded the stop-work ...

After Trump takes office, calls seeking help from immigration advocates surge, but others call their efforts “terrible.” ...

The Division of Recreation has extended the operating days for warming centers through Wednesday, Jan. 22. or overnight shelter needs, the city asks that residents call 211 for assistance.

Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

KANSAS CITY, Mo. — One of Kansas City's largest developments in 2025 is well underway in the Northland — the Google data center campus. But what is a data center and why are so many building ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

Data centers built on federal sites would be required to bring clean energy online to match the facility's electricity needs, according to the White House. The Biden administration did not fully ...