Hotline volunteers fielded 99 calls, or about six a day, between Trump’s inauguration on Jan. 20 and Wednesday, according to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

This local helpline answered 37K+ of Birmingham's greatest needs. Learn more. 👇 NowPartner #UnitedWayofCentralAlabama #UWCA #Birminghamalabama #211 #National211Day CM ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

The nonprofit groups sued over the stoppage on Friday and the Justice Department on Sunday afternoon rescinded the stop-work ...