Question I booked a flight from Lisbon to Cleveland on American Airlines that was supposed to get in around 5 p.m. The airline first changed the arrival time to 5:20 p.m., which I was fine with.

American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?

Your flight was from the U.K., where the rules are similar to those in the rest of Europe. Fortunately, you received a promise in writing from American Airlines.