Log back into the Amazon website, or reinstall the Amazon app. If subtitles are on, turn them off using the method described above. Play a different video, and check to see if subtitles are off.

Click the hamburger icon in the top-left corner of the screen. ... Meanwhile, here's what you do on a supported mobile device: Launch the Prime Video app. This is different from the Amazon app.

Amazon's ad-supported Freevee app will soon be unavailable, ... Amazon Prime Video will start including advertisements next year, the company says, although it will be offering a new ad-free plan.

LOS ANGELES - Amazon is phasing out its Freevee app and folding all of its content—original shows, live channels, and licensed movies—into the Prime Video platform by August 2025.