Amazon ultimately saved the day by delivering ... "Facebook is so effective that it's now my go-to, even before customer service chat," Davis says. "I get a more immediate response from companies ...

New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support ...

If you ever wonder why some web store secrets remain hidden while others are out there stealing the spotlight, you’re not ...

At the recent AWS Summit in Washington, D.C., a leader from Jupiter Medical Center explained how the organization used Amazon ...

O2 went down with customers struggling with data and internet access. Nearly 1000 users flagged the issue Downdetector, which monitors the status of online services and reports outages in ...

Microsoft is laying off 305 employees in Washington, almost three weeks after companywide cuts that saw 3% of the company’s ...

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions ...

Voice and chat technologies driven by AI are revolutionizing the shopping experience, making it more seamless and ...