These were favorite quotes from other business luminaries ... properly trained and empowered to deliver an amazing customer experience.

To ensure your brand goes above and beyond for its customers, here are 50 inspiring and motivating quotes that you ... every important aspect of the customer experience a little bit better.” ...

With that, I challenge you to think differently about your business and make changes to give your clients an amazing customer experience.

And since it can cost six to 10 times more to get a new customer than to keep an existing one, why wouldn’t a business focus intensely on making sure customers have an amazing experience?

Try using the 5 E’s Journey Map method to understand customer needs. Think of a vacation hotel experience. Once you have decided to vacation at a resort, how are you greeted? Does it start ...

We've put a tremendous amount of effort into differentiating the customer experience at TitleSmart, Inc. over the past 9 years and it shows in our growth. But how do you build an amazing customer ...

Marketers get it: businesses need to put customers first. Digital experiences are key in delivering an amazing customer experience. The Internet of Things (IoT) is going to change the way they do ...

People say that if they have an amazing customer experience on a company's digital channel, they are more likely to purchase its products/services, recommend it to others, and write a positive review.