As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...

In The Night Agent, Evans-Akingbola plays a determined secret service agent who wants to make her mark in a male-dominated field, and she'll be back in season two. (FYI, she is currently engaged to ...

Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their role, creating seamless and emotive customer experiences.” The customer service industry is at a crossroads, ...

DUBAI, UAE, Jan. 21, 2025 /PRNewswire/ -- Oracle CloudWorld Tour-- Oracle today announced new AI agents ... lasting customer relationships across marketing, sales, and service.

China's active participation in the upcoming AMAN-25 naval exercise, hosted by Pakistani Navy, holds strategic implications for India in the Indian Ocean Region. Listen to Story China-Pak ...

For the first time, an 'AMAN Dialogue' would be held in tandem with Pakistan Navy's flagship AMAN naval exercises next month, Chief of the Naval Staff (CNS) Admiral Naveed Ashraf revealed in an ...

Nvidia has launched three innovative NVIDIA NIM microservices designed to bolster AI agents’ safety, precision, and scalability through the company’s NeMo Guardrails framework. This ...