Zendesk is one of the world's leading customer service platforms, currently wielded by major UK retailers including Tesco, ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship ... The HR Service agent is available ...

Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week. The company ...

I'm Christie Masoner, VP of Investor Relations, and with me today are Aman Bhutani ... And when you attach that, there are customer based indexes towards the service industry.

Half of Airbnb users in the U.S. are now using the company’s AI-powered customer service agent, CEO Brian Chesky said Thursday during an earnings call. The tool was quietly rolled out last month ...

Most of the time, by proactively catching a potential issue and reaching out the AI agent can help the customer resolve the issue autonomously without needing to pull human customer service into ...

to create an interactive robotic customer service agent. The first unit will be piloted at the Tix4 kiosk inside Fashion Show Las Vegas. Tix4 has sold over 15 million tickets across its locations ...

KUALA LUMPUR, March 6 — An insurance agent lost approximately RM1.58 million after allegedly ... “After signing up, she was contacted by someone posing as a customer service officer who instructed her ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands ...

A Secret Service agent is for the first time publicly speaking out against the agency’s diversity, equity, and inclusion policies, which he says contributed to the first assassination attempt ...

After a "full investigation" the agent was fired, a spokesperson said. A Secret Service agent tasked with protecting former President Barack Obama knowingly and repeatedly breached his duties ...

I'm Christie Masoner, VP of Investor Relations, and with me today are Aman ... customer's question in a satisfactory manner, and that been resolved in sort of a chat being forwarded to a human agent.