Zendesk is one of the world's leading customer service platforms, currently wielded by major UK retailers including Tesco, ...

iX Hero™ is an agentic AI-powered application that works together with a human in the loop to supercharge the way customer experience is delivered, from quick fixes to complex questions.

House prices fell on a monthly basis in May and ...

NPR's Mary Louise Kelly talks with Donald Lane, a former Secret Service agent, on what it takes to execute a manhunt and apprehend a fugitive. As they ripped out a toilet and sink and cut a hole ...

Microsoft said it will add an artificial intelligence coding agent from Google-backed startup Anthropic to its GitHub service. Coding agents can carry out software development tasks, such as ...

SEATTLE (Reuters) -Microsoft (MSFT) said it will add an artificial intelligence coding agent from Google-backed (GOOG) startup Anthropic (ANTH.PVT) to its GitHub service. Coding agents can carry ...

Another proposed protocol, the Agent Name Service (ANS), aims to fill the gaps between other proposed protocols by taking inspiration from the Domain Name System (DNS). In a preprint paper titled, ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

SEATTLE, May 20 (Reuters) - Microsoft (MSFT.O), opens new tab said it will add an artificial intelligence coding agent from Google-backed startup Anthropic to its GitHub service. Coding agents can ...