True value lies in the process agent space. Not within 1-2 steps, but the entire 15-20 steps of a process with outcome ...

Aman Sardana's research leverages his FinTech architecture expertise to design secure payment intelligence, focusing on ...

Explora Journeys marked another brand milestone this week, with Anna Nash showing deep recognition for advisors in trusting the brand and helping her reshape perceptions of cruising ...

Founded in 2019 by Aanchal Mahajan and Brij Raj Singh, Snooplay operates an AI-driven platform that combines toy discovery, purchase, and buyback within a single system. Its Toy Intelligence Database ...

New research reveals 71% of customers prefer human agents over chatbots for customer service despite businesses investing billions in AI technology for efficiency.

Providing high value to customers when they need it connects the customer to the FI and helps build long-term relationships.

He said the customer service agent was helpful. “Everything seemed completely legit, and it was as far from legit as it could be,” Neal Howard said.

A Secret Service agent from President Trump's protective detail was suspended, along with several from the Pittsburgh field office, sources tell The Post.

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters divided, some coming to the employee's defense.

“I Googled for the customer service number for Roku, found it and called,” Neal Howard told Channel 2 consumer investigator Justin Gray. He said the customer service agent was helpful.

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...

The female US Secret Service agent was raised in upstate New York and is admired by her colleagues, The Post can reveal.