As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...

Ride-hailing company Lyft (LYFT) has partnered with Amazon (AMZN) and Anthropic, an AI startup backed by Alphabet (GOOGL), to ...